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Your jili5 account balance moves through Upay and Bank Transfer — the two payment rails we support for Bangladesh. Open the banking section from your account menu to see deposit and withdrawal options, check your transaction history, and match wallet records with your balance.
Adding funds starts from your signed-in account page. We route deposits through Upay and Bank Transfer, so you use a payment method that already sits in your wallet. Open the deposit counter, pick your method, enter the amount shown in the fields, and confirm. The amount and reference number appear on your account statement once the transaction clears on both ends. Follow the fields and limits shown in your account at the time — we update those in the account area directly, so the live instructions there are what count. Do not close the page before confirmation appears, as that can interrupt the handshake between your wallet and our system.
Log in and tap the banking section in your account menu. The deposit counter lists Upay and Bank Transfer as available methods.
Select Upay or Bank Transfer. Each option shows the account details or wallet address to send from — copy them exactly.
Type the amount within the range shown on screen. Submit the form and complete any confirmation step your wallet or bank requires.
Once the transfer clears, the amount appears in your account balance and in your transaction history with a reference number.
Withdrawals follow a straightforward path from your account balance back to your Upay wallet or bank account. We ask you to follow the fields shown in the withdrawal section — the available methods, minimum and maximum amounts, and any account-check steps are displayed there rather than fixed in advance. Before you submit a withdrawal, make sure the destination wallet or bank account matches what is registered on your jili5 account. Sending to an unregistered destination will cause the request to be held for review. Keep the reference number your account generates after submission — you will need it if you contact support to follow up on the status of that request.
From your account menu, open the banking area and select the withdrawal tab. Available payout methods are listed there.
Type the amount within the displayed range. Confirm the destination wallet or bank account matches your registered details.
Follow any identity or account verification fields shown on screen before submitting. These steps are shown only when required.
After submission, your account shows a reference number. Keep it — if a delay occurs, this is what our support team will use to trace the transaction.
Your account area shows any outstanding verification steps under the account settings section. We display only the fields and documents actually required at the time — this varies depending on your account activity and the stage your account is at. Do not submit documents that were not requested; the form will specify exactly what to upload. If a verification step is pending, some banking features may be held until it is resolved. The account area shows the current status clearly. If a step appears stuck or you are unsure which document applies to a field, reach out through the support route shown in your account rather than submitting a guess.
Open account settings to see if any verification step is outstanding. The status label tells you whether action is needed or the check is complete.
The verification form lists the exact documents or details required. Submit only what is asked — uploading unrequested items can delay rather than speed the process.
Your registered Upay number or bank account must match the details on file. Update them through account settings before submitting a banking request.
If a verification status does not update after you have submitted the required information, use the support route shown in your account to follow up with a reference.
We connect your account to the local payment rails Bangladesh players use day to day. Deposits and withdrawals run through Upay and Bank Transfer. The full method list, along with any current limits, is shown inside your account banking section — check there for the live details rather than relying on any cached version of this page.
Mobile wallet deposits and withdrawals via Upay. Use the account details shown in the deposit counter.
Direct bank-to-bank transfer for deposits and withdrawals. Account and routing details are shown at the time of transaction.
After any deposit or withdrawal, you have two records to compare: the confirmation from your Upay app or bank, and the entry in your jili5 transaction history. Keeping both makes it straightforward to follow up if the amounts or statuses do not align. The reference number generated by your account is the single most useful piece of information for any support query — it links the internal record to the external transfer.
Every transaction your account processes generates a reference number. Write it down or screenshot it immediately — it is the key identifier if you need support to trace the transaction.
Your transaction history shows status labels such as pending, processing, and completed. If a deposit shows pending for longer than the window described in your account, contact support with the reference number.
The account history tab lists every deposit and withdrawal with timestamps and amounts. Cross-check the amount and date against your Upay or bank confirmation to spot any mismatch early.
Keep the confirmation screenshot from your wallet or bank alongside the jili5 reference number until the transaction shows as completed in both records. This is the evidence set support will ask for.
Account security on jili5 runs through a combination of domain verification, identity checks, and wallet ownership confirmation. We encourage you to access the platform only through jili5 and to verify the domain in your browser before entering login details. If you receive a message asking for your password or PIN through a channel other than the official account page, treat it as suspicious and report it through our support route.
Always confirm the address bar shows jili5 before logging in. Phishing pages often copy the visual design; the domain is the reliable check. Bookmark the correct address so you reach it directly each time.
Our account system may request identity confirmation at certain transaction thresholds. These steps appear inside your signed-in account area — we do not request identity documents through email or external links.
Withdrawals go only to a wallet or bank account registered under your name. This protects your balance from being redirected to an unverified destination. Update your wallet details through account settings only.
If a transaction looks wrong or an account step is not resolving, use the support contact shown inside your account. Do not share account credentials with anyone describing themselves as support over an external channel.
Answers to the questions we hear most often about deposits, withdrawals and account checks.
We currently support Upay and Bank Transfer for deposits. The deposit counter inside your account shows the available methods and the details you need to complete the transfer at the time you initiate it.
Open the banking section from your account menu and select the withdrawal tab. Enter the amount within the displayed range, confirm your registered destination, complete any account-check step shown, and submit. Save the reference number your account generates.
Check your transaction history for a status label first. If the deposit shows pending beyond the window described in your account area, contact support through the route shown there and provide the reference number along with your wallet confirmation screenshot.
Withdrawals go only to the wallet or bank account registered on your jili5 account. If your details have changed, update them through account settings before submitting a withdrawal request to avoid the transaction being held for review.
Account checks are triggered by activity thresholds and are shown inside your account settings when required. Follow only the fields displayed there. If the status does not update after you submit the required information, contact support with a reference number.
The account history tab inside your signed-in account lists every deposit and withdrawal with timestamps, amounts and status labels. Cross-check entries against your Upay app or bank confirmation to catch any mismatch before it becomes a problem.