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At jili5, the information you share with us — from your account details to your payment activity through Upay and Bank Transfer — is handled with care and kept within the scope described in this policy. Access to our platform and the protections described here depend on your local law and eligible regions.
This privacy policy describes how jili5 collects, uses, and retains information when you create an account, log in from your mobile device, or carry out transactions using Upay or Bank Transfer. We collect the details you provide during registration — your name, contact information, and payment identifiers — along with technical data such as your device type, browser session, and IP address. This data helps us keep your account accessible across sessions, verify transactions, and respond to support requests. We do not sell your personal information to third parties. Data shared with payment processors like Upay or Bank Transfer is limited to what those services need to complete your transaction. We retain account records for as long as your account remains active and for a period afterward as required by applicable rules. If you close your account, you may request deletion of personal data that is not subject to a retention obligation. The scope of this policy is limited to activity on jili5 and does not extend to third-party sites you may reach through links on our pages. Your continued use of the platform after any update to this policy constitutes acknowledgment of the revised terms. Availability of these protections depends on your local law and the eligible regions we serve.
Understanding the boundaries of this policy helps you know exactly what we are responsible for and where your choices apply.
This policy covers all data collected when you log in, register, or manage your jili5 account on jili5, including session tokens and device continuity data used to keep you signed in across mobile and browser.
Payment data processed through Upay and Bank Transfer falls within this policy to the extent jili5 handles it. Once data passes to the payment provider, their own privacy terms apply to that portion of the transaction.
Your browsing activity within jili5 — pages visited, games opened, lobby navigation — is collected as usage data to improve account continuity and page performance. This data is not linked to third-party advertising networks.
Links or integrations pointing outside jili5 are not covered by this policy. We do not control how external sites collect or use your data, and we recommend reviewing their policies before sharing any information with them.
You have practical choices about the data jili5 holds on your account. You can request a summary of the personal information we hold by contacting our support team through the channels listed on the site. If any detail in your account record is incorrect — your contact number, email address, or payment identifier — you can update it directly from your account settings page or ask support to correct it on your behalf. If you want to raise a question about how your data is being used, or if you believe something in your record needs to be reviewed, our support team is the right starting point. For a formal request to restrict processing or to ask about deletion, submit your request in writing through the support contact route. We will acknowledge your request and respond within a reasonable period. Note that some data may need to be retained to satisfy legal or operational obligations even after a deletion request is processed.
Contact support to request a summary of the personal data held on your jili5 account. Provide your registered email or account ID so we can locate your record accurately.
Update your name, contact number, or email directly in account settings. For payment identifiers linked to Upay or Bank Transfer, contact support to initiate a correction.
If you are unsure how a specific piece of your data is being used, send your question through the support contact route. We will respond with a clear explanation of the relevant processing activity.
To restrict processing or request deletion of personal data, submit a written request via support. We will confirm receipt and advise on what can be actioned given any applicable retention requirements.
If you have a question about this privacy policy or want to exercise a data right, use the contact routes published on jili5. We do not operate undisclosed channels, and we do not accept data requests through social media or third-party platforms.
Open the chat widget on jili5 to speak with a support agent about your account data or to start a formal data request.
Send your privacy question or written data request to the support email address listed in the Contact section of jili5. Include your account ID for faster handling.
The Help section of your signed-in account area contains guidance on updating personal details, reviewing transaction records, and submitting a support ticket for data-related matters.
We apply standard security measures to protect the data held on your jili5 account, including encrypted connections for login and payment sessions. Here is how we handle the key areas of data protection.
We use session cookies to keep you logged in across pages and to remember your device for returning visits. You can manage cookie preferences through your browser settings, though disabling session cookies may affect account continuity on mobile.
Account records are kept for as long as your account is active. After closure, we retain only what is required by applicable rules. You can request details of the retention period that applies to your specific data by contacting support.
Your login credentials are stored in hashed form and are never visible to support staff. If you suspect unauthorised access to your account, use the password reset path in account settings immediately and notify support through live chat or email.
When this policy changes, we update the version date on this page. Continued use of jili5 after an update means you have acknowledged the revised terms. For significant changes, we may send a notice to your registered contact address.
Here are the questions we hear most often about how jili5 handles your data.
We collect the details you enter during registration — your name, email address, contact number, and the payment identifiers you link to your account, such as your Upay or Bank Transfer details. We also collect technical data like your device type and IP address to support account continuity.
We do not sell your data. We share only what is necessary with payment processors like Upay and Bank Transfer to complete your transactions. Those processors handle that portion of your data under their own privacy terms, which we recommend you review.
We keep your data for as long as your account is active. After you close your account, we retain records only as required by applicable rules or legal obligations. Contact support to ask about the specific retention period that applies to your data.
Yes. Contact our support team through live chat or the support email listed on jili5 and provide your account ID. We will locate your record and respond with a summary of the personal data we hold. Availability of this right depends on your local law and eligible regions.
You can update most details — email address, contact number — directly in your account settings page. For payment identifiers linked to Upay or Bank Transfer, contact support to request a correction. We will confirm once the update has been applied.
Use the password reset option in your account settings immediately to secure your login. Then contact support through live chat or email to report the issue. Do not share your credentials with anyone, including support staff, who will never ask for your password.